Cloud9 Terms & Conditions

All bookings are subject to the following:

Whilst every effort is made to ensure good security, Cloud9 accepts no liability for loss, theft or damage to client’s property, or recording/backup media whilst on our or another’s premises.
In the event that any client imposes any willful or accidental damage upon or to Cloud9 property then the client responsible will have to pay in full for new replacement for whatever damage has been caused.
With regard to all bookings, Cloud9 reserves the right to re-book all studio time/live production/mixing/recording & touring if a 50% deposit has not been made at least 14 days prior to the clients session/show/tour.
Cloud9 makes every effort to maintain its equipment and facilities to the highest professional standards, however, Cloud9 accepts no liability whatsoever for loss, costs or damage, consequential or otherwise, to the client arising from defects in the equipment, facilities, and materials provided.
Cloud9 makes no warranties expressed or implied, with reference to services and/or personnel furnished by it, and shall not be liable for any failure to perform the services for any cause whatsoever.
Cloud9 will not record 2 track desk tapes or supply 2 track feeds for broadcast, archival or for any purpose without prior written consent and advance arrangement. Multi-track recordings however can usually be easily organised with sufficient notice.
Cloud9 will not be held responsible for any loss of or damage to Session data or any other data for any reason whatsoever.
All show files, documents and IP created by Cloud9 remains the property of Cloud9 and cannot be reused, redistributed, shared or duplicated without written permission.
All outstanding invoices must be paid within 14 days of final session/show.
Superannuation is payable on top of all invoices labour component.
Late payments will incur a penalty of 10% of the total invoice per 7 days or part thereof.
If payment is not received by the due date Cloud9 reserves the right to not accept any bookings or provide any services until such time that the outstanding invoice / invoices are paid in full.
With regards to rates “Show Day” defined as per artist / set charge per work day.
“Disco” Bump-ins and Bump-outs will incur a 1.5x show day rate charge.

With regard to all tour / studio work travel;
Virgin Australia and/or it's partner airlines are to be booked for all flights with no exceptions unless approved prior to commencement in writing.
Non shared minimum 4 star hotel accommodation within a reasonable distance to venue / airport is to be booked for all shows outside of Melbourne CBD or Eastern Suburbs and approved prior to engagement of any / all tour services.
Any AirBnb or similar is to be discussed and approved prior to all touring.
All additional tour expenses to be reimbursed including but not limited to;
(a) Any and all ground transfers to Airports or Venues where a hire vehicle is not
available or supplied. i.e. Taxi / Uber / Private Driver Service
(b) Any and all late checkout hotel charges prior to or on show day and post show day late fly outs.
(c) Any tour related consumables i.e. Artist expenses not limited to; batteries, IEM spares, show towels, any and all additional rider charges settled by Cloud9, etc...
Cloud9 is not liable for any insurance excess, damages, tickets or fines to rental vehicles in the event they are driving.
Liability & Equipment Insurance certificate of currency for tour party + crew must be emailed over for our records prior to commencement of touring.
Per Diems; $75aud per show/travel day, for FY 23-24.
Covid-19 policy
If shows are cancelled due to covid-19, the standard cancellation fee will apply.
Any quarantine or isolation will be at the expense of the artist/booker.

Cancellations
Within 30 days - 50% of total booking estimate will be invoiced.
Within 5 days - 100% of total booking estimate will be invoiced.
Cloud9’s equipment, services, rates and terms & conditions are subject to change without notice.